Customer Success Manager - DACH

As a Mid-Market Customer Success Manager for the DACH market, you will manage, grow, and retain a portfolio of dynamic clients to drive product adoption, satisfaction, and Net Revenue Retention (NRR). This role demands a deep understanding of customer needs and scalable success strategies to foster a strong client community. You will proactively uncover upsell opportunities alongside Account Managers to drive revenue, while optimizing self-service resources, user groups, and events for best-practice sharing. Collaborating closely with operations, you will refine CS processes and tools for maximum efficiency. Finally, you will analyze customer data to provide actionable insights, share critical feedback with product teams, and host educational workshops to continuously improve the overall customer experience.

Your First Year Journey

First 3 Months You will focus on learning Tellent’s products, customer base, and scalable CS strategies. Through onboarding sessions, training on engagement techniques, and hands-on participation in customer interactions, you will build a strong foundation. By the end of this period, you will be comfortable using CS tools and contributing to small-scale initiatives like webinars and customer workshops.