Customer Service Quality Assurance specialist I Networking Solutions

We are looking for an ambitious Customer Service Quality Assurance specialist to join our Support team in Kaunas. In this role, you will help us establish, maintain, and continuously improve global customer service standards within the IoT sector, ensuring consistent service quality across rapidly growing team and product portfolio. 

We are an open-minded, curious, and innovation-driven company and are ready to offer the best environment for creative and ambitious professionals who are eager to contribute to the development and success of Teltonika Networks. If you are curious, creative, analytical and are willing to work in a rapidly changing environment then we are on the same way! 

In this role, you will: 

• Evaluate Customer service quality across all support channels. 
• Analyze quality review data and prepare actionable reports and insights for stakeholders. 
• Identify training needs and prepare and conduct coaching and training sessions for team leads and engineers. 
• Calibrate quality standards across teams and ensure their consistent application. 
• Work closely with team leads, engineers, and other stakeholders to ensure adherence to established processes and quality standards. 
• Maintain and continuously improve customer service processes, QA requirements, and evaluation methods. 
• Collaborate with global te