Knowledge Base Writer
Location: El Salvador
Work style: On-site
About the role:
As a Knowledgebase Writer, you create, manage, publish, and maintain high-quality content in a knowledge base. You work closely with subject matter experts to identify content gaps and ensure accurate, clear, and relevant content.
Main Responsibilities:
Create, edit, update, and publish various types of content, ensuring articles are clear, concise, relevant, user-friendly, and compliant with style guidelines and company standards while independently assessing content readiness and accuracy prior to submission
Maintain an organized structure of the knowledge base to facilitate easy navigation and quick access to information
Partner with subject matter experts to identify and address content gaps
Perform user management tasks such as the creation of users, the assignment of access levels, and password resets
Analyze end-user feedback, quality metrics, and content performance trends to identify improvement opportunities and recommend appropriate content enhancements i
