Treatment Coordinator

About the Role

At Tend, we do dentistry differently — without compromising on excellence or ambition. The Care Coordinator is one of the most important roles in a Tend studio: the first person patients meet, and the person who makes a treatment plan and a payment plan feel just as clear as a smile. You own the full patient journey, from check-in to checkout and everything after, and you're the connective thread between the front desk and the chair.

What sets this role apart is everything layered on top of day-to-day operations. You're a treatment educator, a financial guide, and a patient advocate — someone who can hold a confident, honest conversation about care and cost, and who takes ownership of whether patients actually move forward with treatment. This role reports to the Studio Manager and works fully on-site.

What You'll Do

Patient Communication & Experience

• Manage inbound and outbound patient communication — phones, appointment confirmations, and outreach to unscheduled patients
• Communicate professionally across every channel — your calls, texts, and emails are clear, warm, and reflect well on Tend
• Advocate for patients and resolve issues in real time — you're empowered to find solutions and own the outcome

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