Senior Solutions Engineer
About TensorWave
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the Role
We're looking for a Senior Solutions Engineer to serve as the elite escalation point between our Global Operations Center (GOC) and our Core Engineering teams. You are the technical backstop for our most sophisticated customers teams training large models who cannot afford a single hour of downtime.
You'll own the problems that go beyond runbooks, sitting at the intersection of customer success and engineering: resolving the hardest technical blockers and translating those findings into a more resilient product. If you're an engineer who loves the detective work of kernel-level debugging and high-performance networking, and who also thrives in the high stakes environment of customer-facing resolution, this is your role.
What You’ll Do
Resolve Complex Escalations: A
