Senior Customer Success Manager

Job Title: Senior Customer Success Manager (CSM)

Salary: $120-150k annually + Equity

Location: New York City (In-Person)

 

About Terial:

Terial is disrupting the ~$13+ trillion global construction industry with AI-powered workflow automation software for commercial roofers and contractors. Our platform replaces the fragmented patchwork of spreadsheets, legacy software, and disconnected point solutions that break as companies scale, helping contractors run more efficient and profitable operations. Backed by top-tier investors and serving hundreds of customers nationwide, we’re scaling rapidly and looking to grow our customer success team.

 

Role Overview:

As a Senior Customer Success Manager (CSM), you will own the complete post-sale lifecycle for a portfolio of Mid-Market and Enterprise commercial roofing clients, from onboarding and implementation through customer support, ongoing account management, Quarterly Business Reviews, and renewals. You will lead complex, multi-stakeholder implementations delivered virtually or in person, and serve as a trusted advisor to executive and operation