L1 Engineer

Role overview:

As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project

operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role

demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues

efficiently to maintain high service standards. This position is critical to maintaining high service

standards and operational efficiency.

How you will create impact:

Responsibilities:

• Monitoring the implementation & operation of defined controls and recommendations.
• Support all Project & Operations as Level 1 support
• Understand project's working guidelines, technology, framework etc.
• Initial troubleshooting skills for OS/applications/Interfaces /DBs
• Vendor coordination skills, Monitoring & Reporting.
• Carry out routine activities & checklists.
• Taking ownership of customer issues until resolved, escalated or resolved.
• Monitor service through tools. Available 24X7 for support.
• Strict SLA compliance at all stages.

Essential qualifications:

• Fresher
• Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University.
• Basic knowledge or working on windows and unix platforms.
• Should have good understanding of the commands