Senior Manager

Title: Senior Manager - Business Operations

Location: Dubai, UAE

Business Function: Business Operations

 Role Purpose

TerraPay is seeking a seasoned operations leader to manage and oversee business operations across the MENA region. This role is critical to ensuring business continuity, operational governance, partner management, transaction monitoring, incident resolution, and team oversight. The Regional Operations Manager will act as the primary escalation point for MENA stakeholders and partners, driving operational excellence and safeguarding TerraPay’s reputation in one of its most complex and strategic regions.

Key Responsibilities

• Operational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with TerraPay’s SOPs.
• Transaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks.
• Incident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption.
• Partner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and delivery.
• Cross-Functional Collaboration: Coordinate with Technology, Complia