Associate, Process improvement Specialist

Role Overview

We are seeking a rigorous, highly analytical, and detail-oriented Process Auditor to spearhead our internal process audit and compliance framework. In this role, you will independently assess, audit, and validate the execution of business processes created across our international branch offices and departments. You will serve as an objective quality gatekeeper—evaluating whether operational workflows adhere to established standards, identifying process leakage, control weaknesses, and compliance gaps, and delivering actionable intelligence to senior leadership. To succeed, you must possess deep expertise in business process management (BPM), risk assessment, operational auditing, and cross-functional governance.

Key Responsibilities.

1. Independent Process Auditing & Evaluation

● Design and execute a structured, risk-based annual and monthly process audit schedule across all operating departments and international branch offices;

● Conduct comprehensive desk reviews and on-site walkthroughs of core operational workflows to verify that processes are functioning as designed;

● Assess process design quality, completeness, and clarity—evaluating embedded controls, handoff points, data flows, turnaround times, and dependencies;

● Test operational compliance against documented standard operating procedures (SOPs), corporate governance policies, Service Le