Operations Specialist, Billing and Collections

About the role

We’re on the lookout for an Operations Specialist, Billing and Collections to join Thatch. This role is vital for our company — you’ll own the day-to-day resolution of Thatch’s billing and collections queue, working directly with employers, carriers, and internal teams to keep premium payments current and enrollments accurate. Thatch bills employers monthly for member premiums and fees, and this role is responsible for chasing down overdue invoices, resolving coverage corrections, and making judgment calls on when to follow up, escalate, or extend flexibility to an employer. We’re looking for someone with direct billing or collections experience who has thrived managing a high-volume queue, can operate independently with minimal oversight, and exercises strong judgment balancing collection outcomes against the member and employer experience. This role entails consistent communication with employers, carriers, and nearly every internal Thatch team, and offers the opportunity to build and refine the SOPs our collections process runs on as we scale.