IT Support Specialist
IT Support Specialist
Onsite/hybrid — Los Angeles area, within commuting distance of El Segundo, CA
About the role
You are the first point of contact when technology gets in the way of someone's work. You'll own tier-1 support end to end — triaging requests, resolving what you can on the spot, and escalating cleanly to Technical Support Operations when you can't.
It's a hands-on role on a small, high-trust team, and the quality of your work is felt studio-wide every day. You'll support artists, designers, engineers and operations staff, so your queue ranges wider than a typical corporate service desk.
What you'll do
Own the front line — intake, triage, and first response for all IT requests across chat, ticketing, and walk-ups.
Resolve the highest-volume work directly: access and permission grants across Okta, Google Workspace, Slack, Atlassian, and our wider SaaS estate; license and seat requests; MFA, VPN, and connectivity; software installs; printer and peripheral setup.
Support the development toolchain an
