Technical Support Engineer

On any given day at our game studio, you might:

• Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.

• Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.

• Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.

• Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.

• Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.

• Act as the primary point of contact during critical incidents, coordinating with teams to ensure quick resolution and post-incident improvements.

• Develop scripts or tools to automate repetitive tasks and improve troubleshooting, monitoring, or diagnostics.

We expect you to:

• Have a passion for games and a deep understanding of the technical challenges faced by players and developers.

• Thrive in a fast-paced environment and enjoy solving complex pr