Customer Service Advisor

Join one of the UK's fastest-growing beauty tech businesses as a Customer Service Advisor. You'll be the first point of contact for our customers via email, live chat, and WhatsApp — helping them get the most from world-class beauty technology across CurrentBody Skin, ZIIP Beauty, and Tria Laser.

What you’ll be doing:

• Handle all first-touch customer queries via email, live chat, and WhatsApp — covering orders, deliveries, product questions, and account queries.
• Triage and route complex or specialist queries to the appropriate team (returns, admin, social).
• Maintain first reply time and SLA targets across all channels.
• Accurately log and categorise all tickets in Dixa — every time, without exception.
• Handle Amazon CS queries within the 24-hour SLA window.
• Flag unusual volume spikes, query trends, or recurring issues to your Team Leader.
• Escalate any query beyond your resolution capability to your TL promptly.

Skills, knowledge & expertise:

• Previous experience in a customer-facing role — CS, retail, or hospitality.
• A background or genuine interest in the beauty and skincare industry is highly desirable.
• Excellent written communication — clear, warm, and professional.
• Comfortable working at pace across multiple channels simultaneously.
• High attention to detail when logg