Director of Customer Success - Confidential Brydon Portfolio Company

This company builds the EHR and revenue cycle services that help pediatric therapy practices (physical therapy, occupational therapy, and speech therapy) run their clinics and get paid. We’re growing fast, both organically and through acquisitions, and we’re investing in the operating infrastructure to match. Every day, physical, occupational, and speech therapists do some of the most meaningful work in healthcare, helping children build skills that shape the rest of their lives. Our job is to make that work easier, so clinicians can spend less time fighting paperwork and payers and more time with the kids and families who need them.

Backed by The Brydon Group, we're a software and services company with a clinician-first product, an experienced billing team, and a customer base that has grown through trust and word-of-mouth. The pediatric therapy market is large, growing, and ripe for innovation.

The Director of Customer Success owns the full post-sale customer lifecycle: onboarding, support, retention, and expansion. You’ll be the first dedicated leader of this function, accountable for net revenue retention across both our software subscriptions and billing services.

You’ll inherit a working team and real customer relationships, and your job is to turn them into a scalable, metrics-driven function. Currently the team consists of one customer success