Posted Yesterday•Remote
Customer Service Assistant
MiddleRemoteSalary undisclosed
Job Description
Customer Service Assistant
Classification: non-exempt, full-time
Location: US, Remote
Range: $47-$51k
Job summary:
Working as part of a Global cross-functional team, answering enquiries relating to e-store purchases, product registration and software activation by phone, email and live-chat, and working pro-actively to reduce the number of incoming inquiries. Coordinating sales emails coming into the Support dept. and beta feedback. Assist with responding to customers via Social Media Channels.
Relationships:
a) Responsible to: Customer Service Supervisor
b) Liaison with: E-Store customers, website account users, global support team, E-commerce team, QA department, Sales, Logistics and Logistics partners.
Core responsibilities:
- Act as the focal point for all inquiries relating to the Focusrite/Novation/ADAM Audio e-Store in a timely, friendly, problem-solving manner. Assist customers with purchasing, order tracking, pre-sales queries, and returns via email, phone, and live chat.
- Assist customers with the initial stages of using their products, including product registration, software activation, and installation.
- Facilitate operational tasks between end-users, resellers, and internal and external distribution partners for various brands in the grou
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