IT Support Specialist
IT Support Specialist
About the Role..
The IT Support Specialist is a hands-on, customer-focused role responsible for delivering high-quality first- and second-line IT support, to everyone at THE ICONIC
You will be the on-the-ground IT presence for our ICONITEs, supporting a broad range of users, devices, systems and operational technologies. You will diagnose and resolve incidents, fulfil service requests, manage IT assets, maintain accurate support documentation and work closely with internal technology teams and external suppliers.
This role is fully office-based and requires the successful candidate to work from the Fulfilment Centre (Yennora) and/or our Headquarters (Barangaroo) five days per week. This is essential to provide timely, hands-on support for staff, devices, printers, meeting spaces and operational technology.
Key Responsibilities..
Customer Support and Service Delivery
- Deliver professional, responsive and customer-focused IT support to internal business customers
- Act as a visible, approachable and reliable on-site IT support contact for operational and corporate users.
- Receive, log, prioritise, investigate and resolve incidents and service requests through the
