Customer & Community Service - Manager

Overview

We are hiring a Customer & Community Service Manager to support members and customers across the KK Group. This role sits at the centre of both our customer experience and our online members community.

You will be responsible for delivering exceptional customer service across all brands while helping manage, moderate and grow our private members club.

From resolving support enquiries to ensuring our communities remain active, safe and engaging, you will play a key role in how members experience KK every day.

This is not a traditional customer service role.

Alongside responding to customer enquiries, you will oversee community operations, support advocates and educators, manage moderation, coordinate member activities, and continually improve the systems that power our community.

We are looking for someone who understands that exceptional customer service builds trust, while exceptional community management creates belonging.

The Role

You will manage customer communications across multiple brands while overseeing the day to day operation of our online members club.

You will respond to customer enquiries, solve problems, moderate our community, support member engagement and ensure members feel valued at every stage of their journey.

You will work closely with the founders and wider team and become highly familiar with how the business operates.

This role requires someone