Senior Service Delivery Coordinator
About The Missing Link
We are The Missing Link, one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we have helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation and impact, we offer a workplace where you are valued, challenged, and supported to grow.
Our Global Security Operations Centre (GSOC) spans multiple specialist focus areas, including threat detection (Watcher), threat hunting (Hunter), incident response (Responder), engineering (Defender), and service delivery to ensure our clients receive world-class protection and support.
We are THE MISSING LINK between where you are and where you want to be.
The Role
We’re looking for a proactive and customer-focused Service Delivery Coordinator to join our GSOC team.
This is a dynamic, hybrid role where you’ll act as a key point of contact between clients, internal teams, and partners ensuring the seamless delivery of managed security services. You will play a critical role in driving service excellence while supporting operational efficiency across the team.
Key Responsibilities
- Manage client relationships and ensure high-quality service delivery
- Coordinate incidents, escalations, problems, and changes (IT
