Senior Manager, Customer Engagement Analytics

Fan Engagement Data Science turns fan behavior into the strategies that shape how millions of fans experience the NFL. In this role, you'll sit at the center of that work, partnering with our NYC team and stakeholders across Marketing, DTC, and Consumer Insights, while leading a distributed offshore delivery team to turn ambiguous ideas into sharp, high-impact analytics. You’ll work end-to-end, from framing the right question to presenting the answer to Director- and VP-level leaders, on a fast-moving team delivering against one of the NFL's biggest fan engagement programs.

Responsibilities

• Translate ambiguous business questions from Marketing, DTC, and Consumer Insights stakeholders into scoped, high-impact analytical work.
• Lead and coach a distributed offshore delivery team, keeping quality, pace, and prioritization on track across a compressed daily overlap window.
• Own your work end-to-end — from framing a hypothesis to presenting recommendations directly to Director- and VP-level stakeholders.
• Build strong partnerships across marketing, technology, BI, and data engineering as a trusted analytics voice in the room.
• Design segmentation, predictive models, and experi