Helpdesk Support Specialist

Seeking a Helpdesk Support Specialist to join our team!

Fully Remote - you must reside near one of our facilities.

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care.

While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve.

The Helpdesk Support Specialist is the first point of contact for technology support across the organization's treatment facilities and corporate offices nationwide. The Specialist provides responsive, courteous Tier 1 support for computers, user accounts, Microsoft 365, and clinical applications, including the Avatar Electronic Health Record (EHR). The Specialist resolves issues at first contact whenever possible, escalates to senior IT staff when needed, and protects patient health information (PHI) in accordance with HIPAA and company security policies in every interacti