Head of Service Delivery

OVERVIEW:

As Head of Service Delivery, you'll shape and drive our global technology services strategy, ensuring exceptional service, seamless user experiences, and operational excellence across offices, retail, gyms, and expanding markets. Leading high-performing teams and strategic partners, you'll champion continuous improvement, service innovation, and resilience, while owning the operating model that keeps our technology secure, scalable, and aligned to business goals. This is a senior leadership role with the opportunity to influence how technology enables Gymshark's growth worldwide.

WHAT YOU'LL BE DOING:

Responsible for:

• Sub-function strategy and operating model: Translate the Tech Operations strategy into a clear Service Delivery plan, roadmap and operating model, aligning ITSM, Helpdesk, End User Compute and service experience priorities to Gymshark’s overall direction.
• End-to-end service accountability: Own service delivery performance across multiple teams and workstreams, ensuring services are reliable, measurable, scalable and delivered at the right quality, pace and cost.