Assistant Shift Manager - Slot Operations - Full Time

The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift’s operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations.

Position Responsibilities

• Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service.
• Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations.   
• Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel.
• Extends complimentary services to players when appropriate and within established guidelines. 
• Amicably resolves customer related problems. 
• Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, pr