Box Office Supervisor-Full Time

About the Role

The Box Office Supervisor manages the daily ticket selling operations, building each show in the Ticketmaster system and box office staff including ushers. The Box Office Supervisor is also a liaison who represents Ocean Casino Resort for all outside artist agencies and management.

Position Responsibilities

• Works closely with the Senior Manager Marketing Operations, Manager Entertainment Production and Director of Entertainment to push ticket sales, assist with seat labeling and promote shows
• Must be able to set-up and block all shows for the property in a timely matter
• Oversee all ticketing requests (holds, comps, media requests)
• Able to pull requested reports when need by management
• Works closely with Ticketmaster to build new seating layouts
• Conducts new hire interviews
• Oversees all ticketing details for headliners and production shows
• Handles all payroll for box office staff
• Assist retail and comp guests with ticket distribution
• Must be able to build and reclass all shows on the Ticketmaster system
• Must be able to schedule box office staff and ushers for each show
• Must be able to provide positive and constructive coaching to all staff
• Must be able to handle customer  issues and inquiries
• Must be able to manage/understand ticketing holds, group sal