Manager Box Office- Box Office- Full Time

About the Role

The Box Office Manager is responsible for the direct supervision of the box office, supervisors, ushers and monitor box office reservations, ticket distribution and the coordination of sales. Provide strategic input as needed but not limited to seating, show building and daily operations. 

Position Responsibilities

• Responsible for the ongoing allocation of showroom and other event reservation inventories among different market segments to optimize customer mix and maximize yield.
• Responsible for the direct supervision of all box office operations, its staff and showroom ushers.
• Responsible for building shows within the TM1 application as well as performing any other seating changes, adding offers & packages as advised by the Ocean Casino Resort Management Team.  
• Handle customer interactions in person, e-mail and over the telephone to handle ticket transactions and ensure quality guest care
• Handle customer e-mail complaints regarding ticketing and service issues
• Lead the configuration and ongoing administration of the ticketing management software application, scanners as well as other elements supporting web-based self service
• Use tools effectively to create intelligent solutions for casino customer ticketing issues.
• Identify opportunities presented by emerging trends in reservations, distribution and no-show acti