Ocean Rewards Supervisor - Loyalty- Full Time

About the Role

The Ocean Rewards Supervisor​will understand and explain the Ocean Rewards card program and its benefits to obtain guests and retain existing patrons.

Position Responsibilities

• Understands and explains the Ocean Rewards programs and rewards to team members and guests
• Emphasizes the rewards and benefits of the Ocean Rewards Program to promote guest retention
• Enrolls guests into the Ocean Rewards program, updates existing information, issues cards, and emphasizes the rewards and benefits of the Card Program
• Manages the daily operation of the Ocean Rewards Desk and Satellite sign-up locations. This includes inventorying of all supplies and ordering as business needs dictate.
• Recommend improvements as related to guest and team member feedback
• Must be able to amicably resolve team member and guest related problems quickly, accurately and professionally
• Must be able to work extensively with team members in a coaching, mentoring, training as well as a disciplinary capacity.
• Oversee all day-to-day functions of the Ocean Rewards and Marketing Operations Representatives, such as scheduling, assigning and daily briefing of any vital information.
• Maintain promotional calendar, required rules and regulations at the desk to ensure ease of accessibility for the Ocean Rewards and Marketing Operations Representatives.
• Perform other related duties a