Santa Desk & Line Host/Hostess - Santa's Hideaway Adventure (Seasonal)

About the Role

Bring the magic of the holiday season to life! As one of our Host/Hostess at Santa’s Hideaway Adventure, you’ll be the cheerful first point of contact for guests arriving. The role requires you to create a warm, festive atmosphere while ensuring that families enjoy a positive and memorable experience

***Please Note- This is a Seasonal role with a tentative start date of October 15th***

Position Responsibilities 

• Greet guests with a positive, energetic and professional manner.
• Book reservations utilizing the company reservation system
• Answer phones according to established standards
• Manage guest flow to minimize wait times and maximize revenue by awareness of business needs/volumes  
• Drive positive customer experiences and assist with any guest issues
• Maintain established company and departmental uniform, appearance, and hygiene standards at all times
• Maintain a clean and organized work station at all times
• Complete opening/closing duties as assigned and also completed in an efficient, accurate and timely manner
• Use of radios with headsets and earpieces for communication may be utilized in designated outlets
• Awareness of all activities happening at Ocean
• Knowledge of safety/guest liability procedures for guests and employees
• All other tasks as assigned</