People Lead

People Lead The People Lead owns the full employee experience at Theodo, from the moment an offer is made through to the day someone leaves the business, ensuring every part of that journey is standardised, reliable and genuinely good to be on the receiving end of. This is a hands-on ownership role: you'll make sure onboarding sets new joiners up to contribute from day one, that our HRIS data is accurate enough to be trusted for real decisions, and that leavers are offboarded cleanly and securely. Beyond day-to-day operations, this role is about building the systems that let Theodo scale without losing what makes it work. You'll bring rigour to workforce planning and compensation, build out people development and manager training so skill gaps get caught and closed, and act as the internal owner of employee relations and compliance risk. You'll also be a guardian of culture and retention as we grow across the UK and Cape Town. This is a role for someone who wants to build the operational backbone of a growing people function, not just maintain one. Key Responsibilities Review and improve our coaching system, build a structured onboarding path for new managers focused on reinforcing culture day-to-day, and collect, analyse and act on employee feedback at regular intervals Ensure new joiners have the correct access and security provisions, and that leave, handover and offboarding processes run to a documented standard, including timely access removal and capturing useful feedba