Helpdesk Engineer

Contract: Permanent
Location: Flexible (Pretoria/Hybrid or remote)

Salary: R220,000 - R280,000

About Thomas

At Thomas, we imagine a world of limitless human potential, where people thrive through self-awareness and authentic connection.

For over 45 years, we’ve been pioneers in talent assessment. But now, we’re transforming. We’re evolving from a trusted assessment provider into a disruptive AI-powered people science platform, uniting behavioural insight, data and technology to revolutionise how people and teams work together.

Our new Connection Intelligence (CXI) platform is redefining collaboration, helping organisations unlock intelligent team profiling, behaviour comparison and personalised growth at scale.

We’re shaping a new era of workplace intelligence.

Job Purpose

We’re looking for someone who enjoys fixing problems and making sure they stay fixed.

As our Helpdesk Engineer, you’ll be the first port of call for technical support across Thomas. You’ll keep our people, devices and tools working so everyone else can focus on their jobs. Reporting to the Head of Business Services, your work will cover day-to-day tickets, laptop set-ups, supplier issues, IT audits and the tools our global business relies on.

This is a hands-on role, and there’s plenty of room to improve how we work. If you spot a manual process that could be