Customer Service Representative
Ticketek is a global leader in ticketing and technology with 40+ years’ experience with ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
An exciting role of Customer Service Representative has become available for someone who has a passion for the events / music industry in our Ticketek UK Customer Services team based in London.
Culturally we are ambitious, innovative, commercial, fast paced environment, where our focus is on our people’s strengths and talent. This environment has been key in our success to date – one that is collaborative where our people aspire to exceed.
Every day might look a bit different however it is likely to include customer service, ticket dispatch, event related support. You will have a continuous improvement mindset, deliver timely, efficient, and effective Customer Service and Dispatch services.
The Role
As one of our Customer Services Representatives, you will:
- Respond to customer queries via phone and email.
- Print and pack tickets for customers to upcoming events.
- Provide service delivery reporting as required.
- Be conscious of the customer experience in all that you do.
- Collaborate across a broad stakeholder group.
- Event day work (including weekend work as required).
The Person
We're looking for someone who:
- Communica
