Broker Experience Associate

Who We Are:

Same Seats. Better Prices.

Among the fastest growing technology companies, TickPick is reshaping the secondary ticket marketplace, putting money back in the wallets of live event-goers. Since inception, we have saved our customers over $55 million in service fees. Our BestPrice Guarantee backs up our promise to deliver better prices than our competition.

For the last five years, TickPick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50.

If you are passionate about concerts, sports, or theater, and want to see your skills and experience have a direct impact on a fast growing company, TickPick is the place for you. We are building a lean, high-output engineering team committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry.

What You'll Do:

In this role, you'll respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers.

• Respond to broker inquiries via email and phone in a professional and timely fashion;

• Process refunds or credits and withhold seller payments;

• Mitigate issues between buyers and sellers and de-escalate where necessary;

• Understand broker software, making administrative changes for brokers as needed;

• Identify operational areas of improvement and provide feed