Norwegian/Swedish speaking Dispute Analyst, Tieto Banktech (m/f/d)
Job Description
Dispute Analyst - Nordic Operations
We are looking for a Dispute Specialist to join our Nordic Operations team.
Our team supports leading Nordic financial institutions and works with payment card disputes, chargebacks, claims handling, investigations, and related operational processes. Depending on your experience, skills, and business needs, your responsibilities may vary across different stages of the dispute lifecycle.
This role offers an opportunity to develop within a professional and international environment where quality, collaboration, customer focus, and continuous learning are highly valued.
Whether you are early in your career or already have experience within banking, payments, financial services, customer operations, or dispute management, we are interested in hearing from you.
Key Responsibilities:
- Investigate and process customer claims and disputes
- Review transactions, supporting documentation, and case-related information
- Ensure compliance with applicable regulations, card scheme requirements, client procedures, and internal guidelines
- Communicate with internal and external stakeholders when required
- Deliver high-quality work while meeting service level agreements and operational targets
- Contribute to process improvements and operational development initiatives
- Collaborate with colleagues across m
