Operations Account Manager-Americas. (Bi-Lingual Spanish & English)

Operations Account Manager-Americas. (Bi-Lingual Spanish & English)

Hybrid-Bogotá, Columbia

Position Summary

The Operations Account Manager is a key role within Tillster’s Account Management organization, responsible for supporting the operational execution, reporting, and day-to-day account activities for a portfolio of high-value accounts.

This role works closely with Operations, Procurement, Product & Engineering, Support, and Finance teams to ensure successful delivery of Tillster products and services, high customer satisfaction, and operational excellence across pilots and scaled deployments.

The Operations Account Manager is measured on execution quality, customer responsiveness, operational readiness, and contribution to account health, retention, and growth initiatives.

Primary Objectives

• Support high-quality execution of account operations, pilots, and deployments

• Maintain accurate reporting, project tracking, and customer communications

• Proactively identify risks, blockers, and opportunities within assigned accounts