Collections Specialist (m/f/d), Berlin

Your mission

We help SME's get paid with the same certainty as large corporates. 

Our Business Operations & Collections team plays a key part in keeping that promise, and you’ll be part of it.

You make sure invoices are paid on time, and when they aren’t, you find a fair solution. 

You’re also a first point of contact for our merchants and their customers. Every business you call is our customer’s customer, so how you communicate matters as much as what you collect.

We’re looking for someone who wants to become an excellent collector: firm on outcomes, fair with people, and service-minded at heart. 

You’ll learn the full receivable lifecycle, from approval through payment to dunning, and through dunning when a payment doesn’t come in.

What you will do

• Be the first point of contact for merchants and debtors by phone, email and ticket, and resolve their questions quickly and reliably
• Call overdue debtors, find out why payments are late, and agree realistic payment dates or instalment plans
• Follow up on agreements and move cases through our dunning process when they slip
• Reconcile incoming payments daily and resolve disputes and invoice corrections with merchants
• Approve receivables within defined guardrails and escalate edge cases to the risk team
• Use AI tools to work faster: summarising cases, preparing calls, drafting messages