Customer Support Representative

⌘ Role Overview

Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences — and making it feel like the most natural thing in the world. Customer Support isn't a back-office function here; it's the human voice of that mission.

As a Customer Support Representative, you'll be the first point of contact for Timeleft users. Every interaction you have directly shapes whether someone feels welcomed, heard, and excited to come back.

This is a freelance position, Tuesday to Saturday from 9:00 AM – 6:00 PM (including a one hour break), for someone who genuinely enjoys helping people, stays calm under pressure, and takes pride in a well-crafted response.

 

⌘ Key Responsibilities

• Respond promptly to customer enquiries across email, chat, and social media with empathy and clarity
• Tailor responses to each customer's individual context and tone
• Manage a high volume of tickets efficiently,