Customer Success Manager, Oakville (Toronto)

As a Customer Success Manager, you are responsible for ensuring project teams realize maximum value from Timescapes across the entire project lifecycle, with a heavy focus on onboarding, adoption and engagement. Managing a portfolio of projects, you will develop and foster strong relationships with project teams. You will also manage project extensions and expansions, and identify new project opportunities (CSQLs) to fuel revenue growth. You’ll develop expert-level knowledge of our customers and our product. As the internal voice of the customer, you will provide valuable feedback and examples of client ROI to our Product, Marketing and Sales teams.

Key responsibilities

• Project Success: 
• Manage a portfolio of up to 200 projects across new and existing construction customers in Canada and the U.S. 
• Work closely with the Sales and Service Delivery team to manage the full project lifecycle, stepping in to own the project after implementation, ensuring project teams are receiving the Timescapes “customer value comes first” experience through onboarding, adoption and ongoing daily usage.
• Relationship Building & Value Driving: 
• Guide project teams through the onboarding process to drive proactive and timely platform adoption and engagement. 
• Nurture and develop strong relationships with high-value project teams and users in person and virtually with value-added insights