About Tin Can

Tin Can is building a safer, simpler way for kids to connect — without smartphones. We're creating screen-free, delightful devices and services that let families call the people who matter most, free from the noise of today's digital world.

We're building a bold, authentic, nostalgic, and kinda quirky brand that resonates with folks who want something simpler & better for their kids than the tech-infused lives we're currently living (and who have a sense of humor about it).

We’ve grown quickly—and that means our customer experience needs to evolve from a highly hands-on, scrappy operation into a world-class, scalable system that can support customers across products, channels, and countries.

We’re looking for a Director of Customer Experience to lead that evolution.

The Role

When an order gets lost in the mail, a Tin Can won't activate, or a call drops, that's not a small bug for the family on the other end — it's the moment they find out whether they made the right call trusting us with their kid's first phone. We're looking for a Director of Customer Experience to own that moment and everything around it: the end-to-end customer experience when someone buys a Tin Can, from fulfillment through activation, troub