Solution Architect

If you love tackling complex implementation challenges and making technology work seamlessly for clients, you’ll fit right in.

Join our Professional Services team and help clients onboard to and migrate onto our new credit-insurance platform (TCS) through tailored configurations, integrations, and customizations.

About the Role

We’re recruiting a Solution Architect to join our team. You’ll work closely with Business Architects, Implementation engineers, QA and Product experts to ensure our platform is delivering best-in-class business outcomes for our clients: high-quality, maintainable, and scalable client implementations have to rely on solid functional and technical architectures. You will design solutions and integrations that are both technically sound and aligned with each customer's strategic objectives.

As a Solution Architect within our Professional Services organization, you will be the technical backbone of our customer engagements — bridging the gap between business requirements and platform integration capabilities. You will partner with customers from contract signature through go-live and beyond, ensuring they realize the full value of our platform while driving successful, scalable implementations.

Key Responsibilities

Pre-Sales & Scoping Support

• Partner with Sales and Pre-Sales teams to scope and validate feasibility of complex technical engagements,

• Participate in discovery workshops to assess customer technical environments, integration landscape, and readiness

• Contribute to RFP/RFI responses and participate in technical evaluations when needed

Solution Design & Architecture

• Lead technical discovery sessions to understand customers' business processes, data models, and integration requirements

• Design end-to-end solution architectures tailored to each customer's environment, leveraging platform capabilities, APIs, and third-party integrations

• Produce and maintain architectural artifacts: solution design documents, data flow diagrams, integration specs, and technical decision logs

• Define and enforce architecture best practices, design patterns, and standards across all PS engagements

Implementation Delivery

• Act as the technical authority throughout the implementation lifecycle, from kickoff to go-live

• Guide and review configuration, customization, and integration work delivered by implementation teams

• Identify technical risks early and define mitigation strategies; escalate blockers proactively

• Lead or facilitate technical workshops, working sessions, and design reviews with customer stakeholders

• Solution Implementation**: c**onfigure and extend the TCS platform to meet client requirements, including complex workflows, business rules, data mappings, and UI configurations (JSON),

• Integration Development**: d**esign and implement system integrations using N8N, REST APIs, and custom connectors; automate workflows between TCS and client systems (CRM, ERP, etc.).

• Manage configuration versions and environments to maintain consistency across development, testing, and production; ensure traceability and rollback capability for client-specific changes.

• Custom Extensions: Develop plugins and embedded Java customizations where configuration alone is insufficient, ensuring clean, maintainable code aligned with platform standards.

Customer & Stakeholder Engagement

• Serve as a trusted technical advisor to customer teams, engineering leads, and IT executives

• Translate complex technical concepts into clear, business-oriented language for non-technical audiences

• Manage technical scope, proactively flagging and handling change requests in coordination with the Engagement Manager

Enablement & Knowledge Sharing

• Develop and maintain reusable solution accelerators, integration templates, reference architectures, and implementation playbooks

• Mentor juniors and share expertise through internal knowledge bases and team enablement sessions

• Provide structured feedback to Product and Engineering based on customer-facing patterns and gaps

Post-Go-Live & Expansion

• Support hypercare periods post-launch, ensuring technical stability and rapid issue resolution

• Identify expansion opportunities and work with Customer Success and Account teams to position additional services or platform capabilities

Required Qualifications

• 5+ (8-10?) years of experience in a Solution Architect, Technical Consultant, or Senior Implementation Engineer role, ideally within a SaaS B2B company or systems integrator

• Usage of AI to both power client usage and increase internal efficiency throughout the project lifecycle

• Proven track record of designing and delivering complex enterprise software implementations involving APIs, data integrations, and multi-system architectures

• Strong hands-on experience with REST/SOAP APIs, webhooks, iPaaS tools (e.g. MuleSoft, Boomi, Workato, Zapier), and/or ETL pipelines

• Proficiency with at least one cloud platform (AWS, Azure, GCP) and familiarity with modern cloud-native concepts (microservices, event-driven architecture, containerization)

• Experience working with enterprise buyers across IT, Operations, and C-suite stakeholders

• Ability to read and write basic code or scripts (Python, JavaScript, SQL) to prototype or troubleshoot integrations

• Excellent communication skills — written and verbal — with the ability to produce crisp technical documentation and present confidently to executive audiences

Nice to Have

• Experience with SSO/Identity protocols (SAML, OAuth 2.0, OpenID Connect)

• Familiarity with data privacy frameworks (GDPR, SOC 2, ISO 27001)

• Background in a specific vertical relevant to our platform (e.g. FinTech, HR Tech, CX, Supply Chain)

• Relevant certifications: AWS Solutions Architect, Google Cloud Professional, or platform-specific certifications

• Experience in a PS leadership or pre-sales overlay capacity

Competencies

• Technical depth — You go beyond configuration and technical landscape; you understand why systems work the way they do

• Customer empathy — You balance what's technically ideal with what's practically achievable for the customer

• Structured thinking — You decompose ambiguous problems into clear, actionable architectures

• Ownership mindset — You take end-to-end accountability for technical outcomes, not just your slice

• Collaboration — You elevate the people around you — consultants, customers, and cross-functional partners alike