Customer Deployed Engineer

About Titan

Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.

In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Amazon, Harvard, Stanford, and MIT.

Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.

About the team

Managed AI is Titan's program for companies making AI part of how they run. We manage their new and existing AI platforms, advise their leadership on AI strategy and governance, and build custom agents, software and integrations. Our clients range from hedge funds to medical device makers, and each one brings new systems, workflows and problems to solve. Customer Deployed Engineers are the builders behind it.

About the role

Customer Deployed En