Software Engineer - Applied AI
About Titan
Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7.
In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT.
Joining Titan means helping redefine how work gets done in IT services, and building a $100B company.
About the role
As an Applied AI Software Engineer, you own the systems that make Titan's agents work in production. You're as effective in front of a partner as you are deep in the codebase, and you move between the two every week.
You take ill-defined problems from the field, prototype quickly, and turn them into reliable production systems. You'll build the agent harness, ship new capabilities across the portfolio, and own the backend system
