Bot Support Specialist - Global, Remote

About TJM Labs

TJM Labs is building the digital workforce for pharmacy.

Pharmacies are being asked to do more with fewer resources. Prescription volumes are growing, margins are tightening, and talented pharmacy teams spend too much of their day on repetitive operational work.

We're changing that.

TJM Labs builds AI-powered automation designed specifically for pharmacy. Our technology works within the systems pharmacies already use to automate repetitive workflows and create more capacity for pharmacists and pharmacy technicians to focus on the work that actually requires them.

As our customer base grows, we need people who can help pharmacies get answers quickly, understand when something isn't working as expected, and connect what the customer is experiencing with the technical teams who can solve it.

About the Role

We're looking for a Pharmacy Bot Support Specialist to provide responsive, thoughtful day-to-day support to pharmacies using TJM automation.

You'll work as part of a customer pod alongside Customer Success Managers, Implementation Leads, and technical teams.

This is not an account ownership role. You won't own the customer relationship, customer strategy, or implementation project.

Instead, you'll be one of the first people our pharmacy customers turn to when they have a question, need help, or tell us, 'The bot isn't doing what we expected.' Your job is to figure out what that actually means.