Implementation Lead

About TJM Labs

TJM Labs is building the digital workforce for pharmacy.

Pharmacies are being asked to do more with fewer resources. Prescription volumes are growing, margins are tightening, and talented pharmacy teams spend too much of their day on repetitive operational work.

We're changing that.

TJM Labs builds AI-powered automation designed specifically for pharmacy. Our technology works within the systems pharmacies already use to automate repetitive workflows and create more capacity for pharmacists and pharmacy technicians to focus on the work that actually requires them.

We're growing quickly, and successful implementation is one of the most important parts of delivering on that promise.

That's where you come in.

About the Role

We're looking for an Implementation Lead to own the day-to-day execution of customer implementations from discovery through go-live and transition to ongoing support.

This is a hands-on role at the intersection of pharmacy operations, project management, customer communication, and technology.

You'll work in close partnership with a Customer Success Manager (CSM). The CSM owns the overall customer relationship, strategic alignment, and escalations. You own getting the implementation done.

During implementation, you'll be the hub of the project. You'll coordinate customer and internal stakeholders, document how the pharmacy operates today, translate those workflows into clear re