Employee Services HR Manager (MA26046)

General Role Description

Develop and lead an employee services function delivering consistent, compliant, and scalable services, while enabling HR Business Partnership and Centers of Excellence (COEs) to focus on strategic work to achieve the Company’s business goals and objectives

Role Accountabilities

·        Design, implement, and evolve TMEIC’s 1HR model, ensuring clear roles, responsibilities, and hand offs between Shared Services, HR Business Partners, and COEs, in partnership with HR leadership

·        Serve as a strategic partner to HRD, HRBPs and COE leaders, translating business and functional needs into scalable employee service solutions

·        Drive change management efforts associated with new HR processes, systems, and service delivery approaches across TMCA

·        Contribute to long term HR strategy by identifying opportunities to improve efficiency, consistency, compliance, and employee experience

·        Implement and manage a tiered HR support model

·        Define, and provide insights around employee services satisfaction metrics such as responsiveness, and first contact resolution

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