Field Services Support Specialist (EEP26412)

General Role Description

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

Role Accountabilities

·         Evaluate and process warranty requests, replacements, and claims, expediting as necessary

·         Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

·         Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

·         Track monthly warranty costs for assigned business unit and report to manager

·         Prepare and issue Service Advices for trouble shooting to clients and field engineers

·         Maintain current safety qualifications and comply with company and client safety requirements

·         Resolve supplier product failures in a timely and cost- effective manner

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