Technical Services Field Technician (ET26111)

General Role Description

Provide warranty support of utility scale solar PV inverters, variable frequency drives, power distribution, power electronic and rotating machine products to clients and field personnel.

Role Accountabilities

·         Analyze client equipment failures using diagnostics tools to resolve issues

·         Provide technical support to clients and other engineers, when not in the field

·         Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria

·         Troubleshoot, isolate issue, repair and/or replace defective components

·         Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned

·         Update client relationship management (CRM) tool with appropriate case information to ensure time