Posted 3h ago•Faith
Customer Onboarding Specialist
MiddleOn-site (Faith)Salary undisclosed
Required Skills
Next.js
Job Description
Customer Onboarding Specialist
Location: Austin, TX (Hybrid) or Remote (US)
The Customer Onboarding Specialist is responsible for guiding new customers through a structured, high-quality onboarding experience that enables successful adoption, early value realization, and a smooth transition into ongoing support and success models. This role operates within the Professional Services & Onboarding organization and plays a critical role in setting the foundation for long-term customer outcomes.
What You'll Do:
Customer Onboarding & Adoption
- Execute standardized onboarding engagements aligned to defined onboarding frameworks and timelines
- Guide customers through setup, configuration, and orientation activities to ensure readiness and adoption
- Deliver training and enablement resources tailored to customer needs and maturity
- Identify onboarding risks, escalate issues appropriately, and support resolution to maintain momentum
Delivery Execution & Coordination
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