Logistics Manager - 3PL & Last Mile | Dutch or German Speaker
At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste. Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!
We’re growing fast, with our community of 133+ million registered users and 261.000 active partners across 20 countries, have together already saved 600+ million meals from going to waste - avoiding over 1.4 Million tonnes of CO2e!
Our "Too Good To Go Parcel" business is a transformative solution that enables food manufacturers to turn surplus inventory into shared value. Offered through our existing B2C marketplace at ~50% off original retail, customers can choose doorstep delivery or local pickup—enjoying an exciting unboxing experience while actively rescuing food.
We partner with some of the industry's most recognised brands, including Coca-Cola, Kraft Heinz, Prime, Grenade, Mutti, and Deliciously Ella and many, many more to drive social and environmental impact.
Your mission
As part of the Parcels team, the Logistics Manager is accountable for the operational performance, execution, and vendor management of our 3PL and last-mile logistics network across a designated cluster of markets. In this role, you will lead a team of Logistics Specialists and Coordinators serving as the primary operational contact for our 3PLs and Last Mile partners.
This role is well suited to a hands-on operations manager with experience in fast-paced e-commerce, food, grocery, or perishable goods environments, who enjoys working closely with logistics providers and leading teams to deliver operational excellence. Reporting to the Head of European Logistics, you will play a key role in driving day-to-day performance while contributing to the evolution of our logistics roadmap.
Your role
Operational 3PL Governance & Account Management
Own 3PL & Carrier Performance: Act as the primary relationship owner for 3PL and last-mile delivery providers, driving operational performance, SLA adherence, service quality, and cost efficiency through regular performance reviews (MBRs/QBRs) and continuous improvement initiatives. Serve as the key escalation point for operational issues and vendor performance concerns.
Drive Customer Experience & Operational Excellence: Champion the post-purchase and delivery experience by leveraging performance data, customer care insights, and operational improvements to enhance service levels, delivery performance and customer retention.
Manage Cost & Efficiency: Partner with Finance and Operational Excellence teams to monitor, audit, and optimise supply chain operating costs, ensuring budget adherence while identifying opportunities to reduce waste and improve operational efficiency.
Team Leadership & Execution
Lead and Develop the Logistics Team: Manage, coach, and develop a team of Logistics Specialists and coordinators, ensuring strong performance, engagement, accountability, and alignment of capabilities with business priorities.
Own Operational Performance Reporting: Deliver accurate and actionable weekly and monthly performance reporting to senior leadership, translating country, fulfilment, and 3PL operational performance into clear updates, risk assessments, mitigation plans, and agreed actions to drive accountability and performance improvement.
Cross-Functional Collaboration, Projects & Strategic Influence
Influence Logistics Strategy & Roadmap: Partner with regional and global stakeholders to provide operational insights that inform logistics strategy, network optimisation, and long-term business priorities.
Lead Cross-Functional Initiatives & Implementations: Collaborate closely with Commercial, Planning, Finance, and Operational Excellence teams to deliver new logistics partnerships, operating models, tools, and process improvements that support business growth and scalability.