Posted 1mo ago•Chicago, IL
Director of Trading & Platform Operations
directorOn-site (Chicago)Salary undisclosed
Job Description
Summary
The Director of Trading & Platform Operations oversees the daily execution of high-stakes, real-time activities across the Trade Desk and Platform Support Desk, ensuring operations are efficient, compliant, and scalable. This role provides front-line supervisory oversight over live market risk and the proprietary platform customer experience. By driving process improvement and strengthening cross-departmental communication, this leader ensures consistent, high-quality service under NFA and CFTC standards.
Key Responsibilities
Oversee Daily Trading & Desk Operations
- Drive real-time execution for the Trade Desk and Platform Support Desk, ensuring timely, accurate, and compliant service delivery.
- Drive operational efficiency across critical retail client workflows, including payment processing (failed cards/Cosmos), user funding/withdrawals, and KYC/onboarding documentation approvals.
- Manage high-volume client escalation queues and enforce standard operating procedures for dynamic customer communications.
- Maintain a consistent operational rhythm through fast-paced issue resolution, coverage schedules, and escalation tracking.
- Identify process bottlenecks and recommend technology or workflow i
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