Senior Manager - Retail Technology Operations

Toshiba Global Commerce Solutions is seeking a Senior Manager, Retail Technical Operations (RTO)  that will be responsible for the deployment, integration, technical enablement, validation, and operational support of Toshiba retail solutions. RTO serves as the technical bridge between Product Engineering, customer environments, deployment teams, project teams, and support organizations to ensure successful solution delivery and long-term customer success. 

The Senior Manager, Retail Technical Operations leads the RTO engineering team and is accountable for deployment readiness, deployment execution, technical escalation management, and operational support across the customer portfolio. The role owns team performance, capability development, delivery quality, and the operational standards the team works to. 

The Senior Manager combines people leadership, technical credibility, delivery governance, and executive communication. The role sets standards, removes blockers, manages technical risk across concurrent engagements, and represents RTO to customers, Product Engineering, and internal lea