Product Support

About Town

Town is building the AI coworker for every team. Everyone gets their own Townie, an AI assistant that learns how you work (your voice, judgment, relationships, and priorities) and does real work on your behalf across email, calendar, docs, Slack, and CRM. Townies don't wait to be prompted. They observe, learn, and act. And because every teammate has one, Townies can ask each other questions and hand off work, so the whole team moves faster together.

Four months after our public launch, we became a $1B company. We recently raised a $108M Series B, co-led by Forerunner Ventures and Menlo Ventures, with continued support from Andreessen Horowitz, First Round Capital and angels such as Zach Perret, Soleio Cuervo, Scott Belsky, and more. Our founders, Jean-Denis and Tony, previously led EPD at Plaid and applied AI product at Google.

About the role

We’re growing our Product Support team here at Town. We’re looking for someone to own the experience users have when something about the product isn’t working for them - and to make sure that happens less and less over time. Town operates in the places people do their most important work, and supports users’ ways of working in highly varied and sophisticated ways. The support team at Town is AI-pilled, technical, and cares deeply about b