Cybersecurity Service Deliver Manager
Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a Toyota group company, that develops IT solutions wherever global businesses operate. Transforming into a technology and mobility company, TTS-US with its 8 TTS affiliates worldwide is establishing a secure and resilient Toyota global value chain. The creative capacity to forge such limitless business opportunities is one of the strengths of Toyota Tsusho Systems.
Summary:
The Cybersecurity Service Delivery Manager owns service quality, customer engagement, service strategy, and cross-functional program delivery for security operations center (SOC) services. Supporting enterprise clients and their affiliated organizations globally, the role aligns service outcomes with organizational security goals. The manager turns customer and business needs into service plans, develops the team with technical leads, and supports sustainable service growth. Technical leads own day-to-day alert triage and incident handling; the manager oversees service outcomes, customer communications, escalations, and cross-team alignment.
Essential Functions:
- Own end-to-end security service delivery and governance, aligning service expectations, security priorities, performance, and continuous improvement.
- Serve as the primary service contact for global customers, leading service reviews, communications, and escalations.
- Assess customer needs and security c
